EUROPEAN BOUTIQUE HOTEL ****
Hotel Regulations§1. Subject of the regulations
The Regulations define the rules for providing services, responsibilities, and staying on the Hotel premises and are an integral part of the agreement concluded through making a reservation, payment of a deposit or full payment for the stay, and by signing the registration card.
The Regulations apply to all Guests staying on the Hotel premises.
§2. Hotel day
Hotel rooms are rented on a daily basis.
The hotel day lasts from 12:00 PM until 4:00 PM the following day.
If the Guest does not specify the length of stay when renting the room, it is assumed that the room was rented for one day.
Requests to extend the stay beyond the period indicated on the day of arrival should be reported to the Reception desk by 9:00 AM on the day the rental period expires.
The Hotel will consider the request to extend the stay depending on room availability.
§3. Reservation and check-in
The basis for Guest check-in is presenting an identity document with a photo to the Reception staff and signing the registration card.
A hotel guest cannot transfer the room to third parties, even if the period covered by the payment has not expired.
Persons not registered in the Hotel may stay in the hotel room from 7:00 AM to 10:00 PM.
§4. Services and standards
The Hotel provides services according to its category (4 stars). In case of complaints regarding service quality, the Guest is requested to report them immediately at the Reception.
The Hotel is obliged to provide:
- Conditions for full and unrestricted rest.
- Safety during the stay, including confidentiality of Guest information.
- Professional and courteous service.
- Room cleaning and necessary repairs of equipment during the Guest's absence, and in their presence only upon request.
§5. Guest responsibilities
Quiet hours in the Hotel are from 10:00 PM to 6:00 AM the following day.
The Guest bears full financial responsibility for any damage or destruction of hotel equipment and technical devices caused by themselves or persons visiting them.
For fire safety reasons, the use of heaters, electric irons, and similar devices not provided as room equipment is prohibited.
This does not apply to chargers and power supplies for RTV and computer devices.
Smoking tobacco and tobacco products is strictly prohibited throughout the Hotel premises (including rooms and balconies).
Violation of this ban results in a cleaning fee of 500 PLN for room deodorization.
§6. Hotel responsibility
The Hotel is responsible for loss or damage to items brought by persons using its services within the scope defined by the Civil Code.
The Guest should notify the Reception immediately upon discovering any damage.
The Hotel is liable for loss or damage of money, securities, valuables, or items of scientific or artistic value only if these items were deposited with the Reception.
§7. Return of left items
Personal belongings left by departing Guests in the hotel room will be sent to the address indicated by the Guest at their expense.
If no instructions are given, the Hotel will store these items for 3 months and afterwards donate them to charity or dispose of them.
§8. Pet stay
The Hotel does not accept the stay of pets.
In case of violation of the ban on bringing a pet into the room, the Guest will be charged 600 PLN for specialized cleaning and ozonation.
The Hotel reserves the right to refuse further services to persons who violate this ban without refunding the cost of unused nights.
§11. Minor Protection Standards (Identification Procedures)
The Hotel applies Minor Protection Standards.
According to applicable law, the Reception staff is required to identify the child's identity and their relationship with the adult accompanying them. When checking in, a Guest traveling with a child (under 18 years old) is required to present:
- Child's identity document (e.g., identity card, school ID, passport, birth certificate, or profile in the mObywatel app).
- If the child travels with a person who is not a parent or legal guardian – written consent of the parent with signature and contact details (or court ruling).
- If documents confirming kinship or relationship are missing, the Reception staff shall conduct a brief conversation with the Guest and the child to clarify the situation.
§12. Keys and hotel cards
The Guest receives an access card to the room (electronic key) at check-in.
The Guest is obliged to return the card to the Reception upon check-out.
A fee of 50 PLN per card is charged for lost, destroyed, or unreturned hotel cards.
The fee mentioned in paragraph 3 will be added to the Guest's bill or charged to the pre-authorized payment card.
In case of loss of the card, the Guest must immediately inform Reception to block the lost card in the hotel lock system to ensure the Guest's property security.
§13. Billing and shortening stay
Payment for the entire declared stay period is collected from the Guest on the day of arrival (during check-in) or must be settled before arrival according to the terms of the selected offer.
If the Guest shortens their stay or checks out earlier, the Hotel does not refund the cost of unused hotel days.
Canceling part of the stay during its duration does not entitle to discounts or refunds for package services (e.g., breakfasts, dinners) that were not used.
In exceptional situations, the decision to refund part of the cost or grant a voucher for a future stay is at the sole discretion of the Hotel Management and is considered individually upon the Guest's written request.
Room Service:
The Hotel offers Room Service from 7:00 AM to 10:00 PM.
The menu with prices is available in every room.
A service charge of 20 PLN is added to each order.
Orders can be placed by phone by dialing internal number 100.
Wellness Zone (Sauna and Gym, Cardio Zone):
Hotel guests can use the sauna for 100 PLN/room and the gym free of charge during opening hours (7:00 AM – 9:00 PM).
Before using the sauna, please read the safe use instructions available at the entrance.
Sports shoes and sportswear are required in the gym. Children under 16 may use the gym only under adult supervision.
Club Room:
The Club Room is a common area for hotel guests for relaxation.
Consumption of external alcohol and bringing meals not purchased at the hotel bar is prohibited in the Club Room.
The Hotel reserves the right to temporarily close the Club Room for private events.
Business Lounge:
The Business Lounge is dedicated to quiet work, business meetings, and computer use.
Use of the basic Business Lounge infrastructure (Wi-Fi, workstations) is free for Hotel Guests.
Loud phone conversations and use of speakerphone are strictly prohibited in the room to ensure comfort for all users.
Exclusive room reservations (e.g., for business meetings) are additionally charged according to the price list available at Reception.
| Service | Hours | Cost for Guest | Notes |
|---|---|---|---|
| Room Service | 07:00 – 22:00 | According to menu + service charge | Orders by phone |
| Gym | 07:00 – 21:00 | Free | Sport shoes required |
| Sauna | 07:00 – 21:00 | 100 PLN/room | Please shower before entering |
| Business Lounge | 12:00 – 22:00 | Free | Quiet zone |
The Hotel takes utmost care in laundry services but is not responsible for:
- Damage due to missing washing/cleaning instruction labels (Care Label) by the manufacturer.
- Damage to buttons, clasps, zippers, appliqués, sequins, beads, and other decorative elements weakened during cleaning.
- Changes in fabric structure caused by hidden manufacturing defects or natural fiber wear.
- Discoloration and stains that cannot be removed by standard methods without fabric damage risk.
- Shrinkage or stretching of clothing if cleaning was done according to label instructions.
In case of loss or damage of clothing due to obvious hotel fault (e.g., machine operator error), Hotel's liability is limited to five times (5x) the price of the laundry service for the item.
Laundry service quality complaints should be reported at Reception immediately after receiving the clothing, no later than within 12 hours.
Complaints submitted after this time will not be considered.
IN CASE OF FIRE / IN CASE OF FIRE:
ALARM / ALARM: Immediately notify Reception (dial 100) or use the nearest Manual Call Point (red button on the wall).
Immediately notify Reception (dial 100) or use the nearest Manual Call Point (red button on the wall).
EVACUATE / EVACUATE: Upon hearing the fire alarm (continuous sound or voice message), leave the room immediately.
Upon hearing the fire alarm (continuous sound or voice message), leave the room immediately.
TAKE ONLY ESSENTIALS / TAKE ONLY ESSENTIALS: Do not waste time packing. Take only documents and keys.
Do not waste time packing. Take only your ID/passport and keys.
CLOSE THE DOOR / CLOSE THE DOOR: When leaving the room, close the door by the handle (do not lock) to limit the spread of fire and smoke.
Close the door behind you to prevent fire and smoke from spreading.
ESCAPE ROUTE / ESCAPE ROUTE: Follow green emergency exit signs to the nearest staircase.
Follow the green exit signs to the nearest staircase.
DO NOT USE ELEVATORS / DO NOT USE ELEVATORS: Using elevators during a fire is strictly forbidden!
The use of elevators during a fire is strictly prohibited!
ASSEMBLY POINT / ASSEMBLY POINT: Proceed to the designated assembly point in front of the hotel: Square at the entrance.
Go to the designated assembly point: Square in front of the entrance.
Stay in the room and close the door.
Call Reception and provide your room number.
Seal gaps under the door with wet towels.
Open or tilt the window and try to signal your presence (e.g., wave a bright cloth).
| Number | Service |
|---|---|
| 112 | National Emergency Number |
| 999 | Ambulance |
| 998 | Fire Department |
| 997 | Police |
Dial from the room's landline:
Reception (24h) / Reception: 100 (Report fire, medical emergency or malfunction)
Unjustified use of fire extinguishers or damage to fire equipment will result in a financial penalty of 1000 PLN and covering the cost of professional cleaning and intervention.
Luggage storage: A free luggage storage is available at Reception. The Hotel is not responsible for valuables left in luggage.
Assistance: If you need help with carrying luggage, please contact Reception (ext. 100).
Wake-up service can be ordered by phone at Reception in advance. Please provide an exact time.
We accept cards: VISA, MasterCard, Maestro, American Express.
At check-in, pre-authorization of the card for additional services is required.
In emergencies, please contact Reception (ext. 100).
First aid kit is located in the hotel lobby.
Nearest 24-hour pharmacy: plac Konstytucji 3 Maja 5, 26-600 Radom tel. 48 362 34 16.
Laundry: Price list and laundry bag are in the wardrobe. Laundry delivered by 9:00 AM will be returned the next day.
Ironing: Iron and ironing board available upon request.
For safety reasons, please do not leave iron on unattended.
Kamienica Restaurant: We invite you to enjoy Polish cuisine from 4:00 PM to 10:00 PM.
Lobby Bar: available from 7:00 AM to midnight.
Available from 7:00 AM to 10:00 PM. Menu is on the desk. Room delivery costs 20 PLN.
Safe deposit box is available free of charge at the Reception.
Note: The Hotel is not responsible for valuables and money left outside the safe.
Breakfast buffet is served in the Restaurant:
- Monday – Friday: 7:00 AM – 10:00 AM
- Saturday – Sunday: 8:00 AM – 10:30 AM
On request, we prepare breakfast